Valued Customer Policy

How can we HELP YOU or IMPROVE OUR SERVICES

Like you, we don't want any delays in getting your concerns addressed - you are a valued customer and we will do what we can to find a resolution.  We thank you for taking time to bring your feedback / concerns to our attention - delivering quality, great service to you, is our ultimate goal !

Our commitment to you

Pure Health & Safety values our relationship with you and we want to ensure it is nothing less than the best it can be.

We want to make sure that we provide you with the best possible service experience. If you are not happy with any aspect of the services we provide you, we would like to hear from you so that we can quickly put things right.

As a Pure Health & Safety customer

We are committed to:

• Treating you with respect, in a fair and courteous manner at all times
• Valuing you as our customer
• Being clear in our communications to you
• Delivering on our promises
• Ensuring that you have access to account information and the services we supply to you
• Having copies of our Terms and Condition available to you - see our website   www.puresafety.co.nz
• Making sure that information provided to you is accurate, up-to-date and in plain English
• Taking all reasonable actions to provide services to you in a timely manner, acknowledging that there may be delays in providing service in certain circumstances we will, if delays occur, keep you informed
• Listening to feedback and striving for continuous improvement
• Always comply with NZ law

How to let us know if you have POSITIVE feedback, a complaint or want to let us know what we can do better

If you want us to know what we are doing well OR for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right.

Please contact us using one of the following options:

EMAIL us on:    info@puresafety.co.nz

OR:

PHONE
If you have time to talk to us about your concern you can use the following numbers:

Auckland customers:                    09 274 7578  -  (Mon-Fri 8:30am-4:30pm)  Note: closed on Public Holidays
New Zealand wide customers:   0800 88 54 54  -  (Mon-Fri 8:30am-4:30pm)  Note: closed on Public Holidays

OR:

POST
If you'd prefer to write to us about your concern, please just drop us a line with an outline of your concern to the address below and we'll call you. Please remember to include your full name, postal address, email address and a daytime telephone number in your letter so we can get back in touch:

Customer Resolutions
Pure Health & Safety Ltd
P O  Box 25558, 
Featherston St,
Wellington Central  6146
New Zealand

ONLINE
You can also let us know about your concerns on-line by visiting our website Contact Us page.

All of this information, and more, is also available at  www.puresafety.co.nz

What happens next?

Once you've told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We'll also let you know who will be managing it for you. Our aim is to get your issue fully resolved within 20 working days.

Important reminder

Like you, we don't want any delays in getting your concerns addressed - you are a valued customer and we will do what we can to find a resolution.  We thank you for taking time to bring your concerns to our attention - delivering quality, great service to you, is our ultimate goal !